Return and Refund Policy

In using this website you are deemed to have read and agreed to the following policy:


No Goods may be returned other than with prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company.

The returned goods will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods has been used or damaged by the customer, there will not be any refund.

All goods accepted for return should be returned for receipt by the Company within 7 days of delivery. Goods return should clearly quote the customer account name and transaction reference no.

Please return your purchase to the following address:

Transwong Sdn Bhd
B5-12, KL Industrial Park,
5 Miles, Old Klang Road,
58200 Kuala Lumpur, Malaysia.


Once we have checked and confirm the goods, customer will received their refund within 14 days after confirmation.


You will be responsible for paying for your own shipping costs for returning your item unless the product arrives damaged or defective. Shipping costs are non¬refundable.

The Company will not be responsible for any shipment lost during the return transit.